Shipping policy
Shipping Policy for ELPET store
*1. Order Processing:*
- Orders are typically processed within 1-3 business days of receipt. Processing times may vary during peak seasons or promotional periods.
*2. Shipping Methods:*
- We offer standard and expedited shipping options. The available methods and estimated delivery times will be provided during the checkout process.
*3. Shipping Rates:*
- Shipping rates are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
*4. Delivery Timeframes:*
- Estimated delivery times are provided for each shipping method during checkout. Please note that these are estimates, and actual delivery times may vary depending on the destination and carrier.
*5. International Shipping:*
- We currently offer international shipping to select countries. International shipping rates and delivery times will be displayed at checkout. Customers are responsible for any customs duties or taxes.
*6. Order Tracking:*
- Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.
*7. Shipping Delays:*
- While we strive to ensure timely delivery, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact shipping times. We appreciate your understanding in such situations.
*8. Shipping Address:*
- Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
*9. Order Changes and Cancellations:*
- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase.
*10. Returns Due to Non-Delivery:*
- If an order is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for additional shipping fees to resend the order.
*11. Contact Us:*
- If you have any questions or concerns about our shipping policy, please contact our customer service team at contact us
Thank you for choosing ELPET store. We strive to provide a seamless and reliable shipping experience for you and your pets.
*1. Order Processing:*
- Orders are typically processed within 1-3 business days of receipt. Processing times may vary during peak seasons or promotional periods.
*2. Shipping Methods:*
- We offer standard and expedited shipping options. The available methods and estimated delivery times will be provided during the checkout process.
*3. Shipping Rates:*
- Shipping rates are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
*4. Delivery Timeframes:*
- Estimated delivery times are provided for each shipping method during checkout. Please note that these are estimates, and actual delivery times may vary depending on the destination and carrier.
*5. International Shipping:*
- We currently offer international shipping to select countries. International shipping rates and delivery times will be displayed at checkout. Customers are responsible for any customs duties or taxes.
*6. Order Tracking:*
- Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.
*7. Shipping Delays:*
- While we strive to ensure timely delivery, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact shipping times. We appreciate your understanding in such situations.
*8. Shipping Address:*
- Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
*9. Order Changes and Cancellations:*
- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase.
*10. Returns Due to Non-Delivery:*
- If an order is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for additional shipping fees to resend the order.
*11. Contact Us:*
- If you have any questions or concerns about our shipping policy, please contact our customer service team at contact us
Thank you for choosing ELPET store. We strive to provide a seamless and reliable shipping experience for you and your pets.