return and refund policy
Refund Policy for ELPET store
At ELPET store, we are committed to ensuring the satisfaction of our customers and their beloved pets. Please read our refund policy carefully to understand your rights and responsibilities.
*1. Returns:*
We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
*2. Refunds:*
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
*3. Exchanges:*
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team within 30 days of purchase.
*4. Non-Returnable Items:*
Certain items are non-returnable, including perishable goods, personalized items, and gift cards. We do not accept returns on these items unless they are damaged or defective.
*5. Shipping Costs:*
Customers are responsible for the cost of return shipping, except in cases where the return is due to a product defect or error on our part.
*6. Damaged or Defective Items:*
In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping costs.
*7. Contact Us:*
If you have any questions about our refund policy, need assistance with a return, or have concerns about a product, please contact our customer service team at contact us
*Note:* This refund policy is subject to change, and any updates will be reflected on our website. It is the responsibility of the customer to review our policies periodically.
Thank you for choosing ELPET store. We appreciate your trust in our products and services.
At ELPET store, we are committed to ensuring the satisfaction of our customers and their beloved pets. Please read our refund policy carefully to understand your rights and responsibilities.
*1. Returns:*
We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
*2. Refunds:*
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
*3. Exchanges:*
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team within 30 days of purchase.
*4. Non-Returnable Items:*
Certain items are non-returnable, including perishable goods, personalized items, and gift cards. We do not accept returns on these items unless they are damaged or defective.
*5. Shipping Costs:*
Customers are responsible for the cost of return shipping, except in cases where the return is due to a product defect or error on our part.
*6. Damaged or Defective Items:*
In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping costs.
*7. Contact Us:*
If you have any questions about our refund policy, need assistance with a return, or have concerns about a product, please contact our customer service team at contact us
*Note:* This refund policy is subject to change, and any updates will be reflected on our website. It is the responsibility of the customer to review our policies periodically.
Thank you for choosing ELPET store. We appreciate your trust in our products and services.